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Questions about shipping? Visit our FAQ

Questions about shipping? Visit our FAQ

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Mail us at support@alvenique.com, here we respond fast and personal!

Frequently asked questions

Where Is My Order and How Can I Track My Shipment?

Every order receives a tracking number within 24 hours of shipment. Once your package has been dispatched, we'll send you an email containing a tracking link so you can follow its journey.

If you can't find the email or need help tracking your order, please contact us at support@aveliqueco.com with your order number, and our team will be happy to provide the latest shipping updates.

How Long Does Delivery Take?

Delivery times vary depending on your location and the products ordered. Most orders are delivered within 5–12 business days after shipment.

Once your order has been dispatched, you'll receive a tracking number so you can follow your package every step of the way.

If you have any questions regarding your delivery, please contact us at support@aveliqueco.com, and our team will be happy to assist.

Is Shipping Free?

We offer free shipping on qualifying orders. Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.

Our goal is to provide reliable delivery at the best possible value, with no hidden fees or unexpected charges.

If you have any questions about shipping costs, please contact us at support@aveliqueco.com.

Are Discounts and Promotions Available?

Yes! We offer bundle discounts and regularly run special promotions for our customers. Subscribers to our newsletter also receive access to exclusive offers, product updates, and seasonal deals.

Be sure to join our mailing list so you never miss the latest savings and promotions.

How Can I Contact You?

You can reach our customer support team at support@aveliqueco.com.
We respond to all inquiries on business days and typically reply within a few hours. Whether you have questions about an order, shipping, returns, or our products, we're always happy to help.
Our goal is to provide fast, friendly, and reliable support whenever you need it.

What Is Your Returns and Refund Policy?

We want you to shop with confidence. If you're not completely satisfied with your purchase, you may request a return in accordance with our return policy.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@aveliqueco.com with your order number and photos of the issue. Our team will review your request and work quickly to provide a suitable solution.

For full details regarding returns, refunds, and eligibility, please see our Return Policy page or contact our support team.

About Avelique

Avelique is a curated Australian store for beauty, wellness, and the everyday essentials that bring a little more calm to your routine. Rather than stocking everything, we choose a small, considered range — made with care and loved by the customers who've made it part of their everyday.

Thoughtful products, honest value, and support that actually helps. Questions? We're always here at support@aveliqueco.com.

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Avelique

Company Name: Xyqentorix LTD
Business Number: 17159544
Business Address: 167-169 Great Portland Street, W1W 5PF, London

In partnership with

Company Name: Monetyra Limited
Business Number: 78995059
Business Address: Room 511, 5/F, Ming Sang Ind. Bldg., 19-21 Hing Yip Street, Kwun Tong District, Hong Kong Island, Hong Kong SAR, China

© 2026 Avelique , Powered by Shopify

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