At Avelique, your satisfaction is our priority. If you're not completely happy with your order, we're here to make it right.
Not satisfied with your order?
You have two options:
1. Return within 30 days
You may return an unused item in its original condition within 30 days of receipt for a refund.
2. Damaged or defective product
If your item arrives damaged or defective, send us clear photos of the problem. In many cases our customer service team can resolve the issue quickly — often with a replacement or refund and without requiring a return.
Once your return is received and approved — or your claim is validated by photos — we'll process your refund within 5 business days. Depending on your payment provider, it may take a few additional days for the refund to appear in your account.
Return Conditions
- Items must be unused and in their original condition and packaging.
- Items purchased as part of a value pack or special promotion may not be eligible for return.
- Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect — in which case we cover it.
- Returns must use a traceable shipping method; we cannot process a return without a valid tracking number.
Hygiene & Safety
For health and hygiene reasons, the following cannot be returned once opened or unsealed:
- Opened skincare, cosmetics, or makeup
- Opened lotions, gels, or personal-care products
- Any sealed hygiene product once the seal is broken
Sealed, unopened items in the above categories can still be returned within the 30-day window. This follows standard practice in the health & beauty sector and protects all our customers.
Return Procedure
- Contact us first. Email support@aveliqueco.com with your order number. Our team will confirm your return and provide the correct return address. Returns sent without prior authorisation cannot be processed.
- Send the item back. Include any return form provided, use a traceable shipping method, and retain your tracking number.
- Receive your refund. Once your return is received and approved, we'll process your refund within 5 business days.
Order Cancellations
- Orders can be cancelled within 12 hours of purchase, provided the order has not yet shipped.
- Cancellations are free of charge.
- Once an order has shipped, it can no longer be cancelled or modified, but you may still request a return once it arrives.
Damaged or Incorrect Items
- Please report any damaged or incorrect items within 14 days of delivery to support@aveliqueco.com.
- Include clear photos showing the product and the packaging label.
- Once confirmed, we'll send a replacement or issue a refund.
Incorrect Delivery Details
If an order can't be delivered because an incorrect or incomplete address was provided at checkout, we'll work with you to re-ship it (re-shipping costs may apply). Please double-check your address before completing your order.
Need Help?
Contact us anytime at support@aveliqueco.com — our team is here to help.
Company Name: Xyqentorix LTD
Business Number: 17159544
Business Address: 167-169 Great Portland Street, W1W 5PF, London
In partnership with
Company Name: Monetyra Limited
Business Number: 78995059
Business Address: Room 511, 5/F, Ming Sang Ind. Bldg., 19-21 Hing Yip Street, Kwun Tong District, Hong Kong Island, Hong Kong SAR, China